Pendragon
test

Encore Service

GOING ABOVE AND BEYOND FOR OUR CUSTOMERS

As part of our promise to become the number 1 leading JLR vehicle retailer, our Jaguar Land Rover Newport Beach store has proudly unveiled a new complementary service available to customers who purchase a new Jaguar or Land Rover at our store.

Customers will be contacted after their purchase with the complimentary option of receiving an Encore re-delivery of their vehicle by one of our JLR certified product specialists. We value our customers, which is why we have set up a dedicated team to help assist customers with their new vehicle.

Those who choose to accept our offer will have an appointment set up and one of our factory certified specialists will travel to any area of general convenience to the customer; be it a home, office or tennis club, our team’s number 1 priority is to ensure that our customers have a full understanding of all features, functions and technology on their new vehicle.

Our trained Encore specialist team has proudly redelivered over 600 vehicles and is delighted to assist wherever possible. Whether programming a garage door opener, setting up your in-car Wi-Fi Hotspot, or configuring the Interactive Driver Display on your new vehicle, our specialists take great pride in helping the customer fall in love with their vehicle all over again.

Steve Brown, general manager at Jaguar Land Rover Aston Martin Newport Beach has received exceptional feedback for offering the service at his store, with customers expressing their delight at learning the full capabilities of their vehicle that they may otherwise be unfamiliar with.

“We really have received exceptional feedback from offering this service as a complementary gift for those who purchase a new Jaguar or Land Rover with us. Due to the extensive capabilities of the type of vehicle we sell, it makes sense for us to reciprocate the luxury of the vehicles themselves with luxury customer service. Allowing our customers to get the most out of their vehicles is just one part of that…”

Steve’s commitment to improving the customer experience hasn’t gone unnoticed; recent feedback suggests customers are overjoyed at the level of quality and personalization from each purchase and Encore delivery.

Jaguar Land Rover
Mission Viejo

28701 Marguerite Parkway,
Mission Viejo, CA 92692

(949) 973-9800

View Website

Schedule Test Drive

Jaguar Land Rover
Newport Beach

1540 Jamboree Road,
Newport Beach, CA 92660

(949) 640-6445

View Website

Schedule Test Drive

Hornburg Los Angeles

9176 W Sunset Blvd.,
West Hollywood, CA 90069

(310) 432-5900

View Website

Schedule Test Drive

Hornburg Santa Monica

3020 Santa Monica Blvd.,
Santa Monica, CA 90404

(310) 752-5100

View Website

Schedule Test Drive